Below is a collection of our most frequently asked questions. If you can’t find an answer, please contact us directly and we will be happy to assist.
The questions are broken into the following groups:
General Questions
What hours are you open?
Our staffed hours are:
9am til 7pm Monday to Friday
Reformers are able to be booked between 4am and 9pm (10pm finish).
Saunas are only available during staffed hours (9am til 7pm Mon to Fri).
What are your Terms & Conditions?
Our Terms & Conditions can be viewed here:
Terms & Conditions
Can I bring my children while I use the facilities?
We understand that many of our clients are busy mum’s, however om pilates does not provide child minding services and it is not a safe environment for children. If it is necessary to bring your children, they must stay seated in the reception area and remain as silent as possible (device with headphones is a great solution!) so our other customers are not disrupted.
Reformer Pilates Questions
How does the kiosk guided Reformer Pilates system work?
om pilates offers a unique system where you can select from a range of 350+ instructor lead workouts from our touch screen digital library and perform them at your own pace on our state-of-the-art Reformers. New classes add weekly! Just bring along your wireless Bluetooth headphones and connect to your individual kiosk and you’re ready to go! Don’t forget we have staff on site in case you need help with anything.
Do I need to book?
Each class does require a booking. We make this as easy as possible with our app but do require the booking to confirm your spot. No more instructor scheduling conflicts.
What is the duration of each class?
Each class varies from 5 to 50 minutes and you can pause the class any time.
What do I wear to class?
Pilates requires a lot of movement and stretching, so choose clothing that fits well. Slim or form-fitting tops and leggings with multi-way stretch are best, especially those made of moisture-wicking fabric that will keep you cool and dry during your workout.
What should I bring to class?
Bring a water bottle, grip socks (compulsory for safety), and a towel if needed. We provide all equipment, so just come ready to move!
How many reformer beds do you have?
What if I need to cancel?
We understand things come up. You can cancel or reschedule up to 5 hours before class without a fee. Late cancellations may incur a small charge.
Can I do reformer Pilates if I’m pregnant?
Pilates reformer is absolutely safe during pregnancy and can even be considered safer than exercising on a mat. Our class range includes options safe for pregnancy, with details in each class description for any special instructions or modifications. For personalised guidance for those starting out or concerned, a one-on-one instructor may be your best option before starting at Om Pilates.
Can anyone do reformer Pilates?
The Pilates Reformer is one of the most effective and adaptable pieces of exercise equipment available anywhere, which means it can be set up to meet the specific needs of a wide group of clients – anyone from an absolute beginner who’s new to Pilates and/or exercise, to the most advanced hardcore Pilates practitioner.
What is the age limit for becoming a member?
Reformer Pilates exercises are suitable for all ages and fitness levels. The reformer is a great way to get in shape regardless of age or fitness level. However in our studio we do allow minor under the age of 18 with parent or legal guardian consent and attendance at each classes.
Do I need to book a class?
Yes! Booking can be made through our app to confirm your spot.
Are the memberships a lock in contract?
No! There is no lock in contract. However we do require 4 weeks commitment.
Can I pause or cancel my membership?
Absolutely! You can pause your membership for up to 4 weeks in 12 months. If our studio isn’t for you, and you would like to cancel your membership please email us at nina@ompilates.com.au with 2 weeks notice.
Sauna Questions
How many saunas are available?
We have 2 full spectrum infrared saunas available for booking. Feel free to bring your partner, friend, family member or have your own well deserved relaxation time all to yourself.
How long does the sauna session goes for?
Each booking for our sauna is for 60 minutes session.
What do I wear to sauna?
loose, cotton clothing, whether a towel, swimsuit, or t-shirt. Cotton clothing is ideal for allowing your body to sweat properly.
Can I bring my phone to sauna?
It’s generally not recommended to bring your phone into a sauna. The high temperatures and humidity levels can cause damage to your phone’s internal components, and the risk of overheating or even explosion is not worth the convenience of having your phone with you.
Should I drink water in sauna?
Bring a water bottle with you during your sauna session. While you’re in the sauna, you’re not going to realise how much sweat you’re losing like you do when you work out. So just aim to drink all that water.
Can I listen to music in sauna?
Absolutely! Listen to the radio or connect your phone with a USB plug or Bluetooth to enjoy Music or a Podcast.
What are the potential benefits of using our sauna?
Heart health, exercise performance, muscle recovery, pain and mobility, longevity, heat acclimation, immunity, relaxation, detoxification, skin health, stress and fatigue and improve sleep.
Massage Chair Questions
How many massage chairs are available?
We have 2 brand new high technology massage chairs as a complimentary for every members.
How long can I stay in massage chairs?
Please allow 30 minutes of use per sessions or visit so that other members can enjoy it too. However if no one in the studio or no one waiting to use of the massage chairs, you are more than welcome to stay as long as you wish!